FAQs
Key safes work very well with lifeline alarms. A key safe is a secure metal box that can be attached to the exterior wall of a property. Inside the key safe, the owner keeps a spare key to their home. On the front of the key safe is a panel used for entering a code. The key safe can only be opened by someone who knows the programmed code.
In an emergency situation, we can share the key safe code with the paramedics before they even arrive at the scene, allowing them to gain access to the property immediately without causing any damage. The minutes and even seconds saved in a situation like this can make a vital difference.
We offer a range of key safes to suit different needs and budgets.
Monthly rental of a Lifeline alarm is €12.49 with an initial cost €139. This includes a 3 month initial term and setup.
To order a Lifeline alarm, either click on the ‘Buy Now‘ link at the top of this page or call Lifeline24 toll free on 1 800 937543.
Our monthly alarm plan is available for a minimum term of three months. After this, you can cancel at any time with 1 month’s notice.
Customers can phone Lifeline24 to give one month’s notice.
Yes. We have offers available for individuals, charities or companies that need more than one alarm. Please call us on 1 800 937543 for more details.
No. We believe Tunstall offers the best telecare equipment on the market today - and our customers deserve the best. Having one preferred supplier also allows us to keep the cost of the Telecare service as low as possible.
We recommend that you nominate between two and six emergency contacts, who each have a key to access your property in an emergency. Don't worry if you have less than two – we can still support you via our Lifeline alarm service.
Unfortunately we cannot contact anyone outside of Ireland or the UK on your behalf.
Adding a second user to your alarm is very simple. You will simply need to order an additional pendant online or over the phone on 1 800 937543. We would also need details of the second user which can be provided to us using an online or paper form. There is no need to install a second base unit.
This is a very common question. If you have a personal alarm but you do not know who is supplying it, there are a couple of things you can do. The first thing is to activate the alarm itself. You can then talk to the Response Team directly and ask them who the alarm is provided by. The other option is to check the user’s bank statements as they may contain named payments to the provider.
Our Lifeline alarms are provided on a rental basis. The price plans include the hire cost of the equipment and the ongoing 24/7 monitoring fee.
The latest Lifeline alarm is very simple to set up. Most customers are able to install it themselves in just a few minutes. However, if you do need help, please call us toll-free on 1 800 937543, confirming where you live, and we can inform you of the additional cost for us to install the alarm for you.
Installing your Lifeline alarm is easy. First, simply plug your phone into the Lifeline Alarm base unit. Then plug the base unit into a power socket and your telephone socket on the wall using the provided cables. Finally, press the red button on the Lifeline alarm unit to test the system. Our Response Team will talk you through how to check that everything is working correctly whilst ensuring that you know how to use the system.
There are two ways to activate your Lifeline alarm. You can press the red button on your Lifeline pendant or on the Lifeline alarm base unit. The system will then automatically contact the Lifeline24 Response Team, who will attempt to talk to you via the base unit, before establishing what action to take.
There is a loudspeaker and sensitive microphone on the Lifeline alarm base unit. If the Response Team can’t hear any response from you, then we will assume you need help.
There may be situations in which the alarm user activates their pendant and is unable to speak with the Response Team using the microphone on the main alarm unit. A good example is if they fall over in the garden or their shower. In these instances, the Response Team will see the alarm call and assume that the user needs urgent help. The team will call the user's emergency contacts to attend urgently. If these contacts are unavailable, the Response Team will contact the emergency services.
The Lifeline pendant has a range of up to 100 metres from the alarm base unit. For most people, this is more than enough to cover the entire home and garden. During the set-up process, we will help you test the Lifeline pendant alarm in various locations in your home and garden for maximum peace of mind. Users are also welcome to test their pendant alarms once a month to ensure that the system is working perfectly.
Issues with the alarm equipment are rare. If there is a problem with any of your Lifeline equipment, simply contact Lifeline24 by phone or email and we will post you out a new alarm for next-day delivery. We'll also include a prepaid parcel so you can return the old equipment to us. If needed, we can even arrange a courier to pick up the old alarm.
False alarms are never a problem. When the Response Team answers the call, just inform them that it was an accident and they will close down the call. In fact, we encourage Lifeline24 customers to test their Lifeline pendant alarm regularly to ensure everything in 100% working order.
After assessing the situation and if required, or as requested by you, our operators will contact one or more of your emergency contacts e.g. family member, friend or neighbour to come and help you. When necessary, they will also request the emergency services to attend urgently.
Most users replace their Lifeline alarm after around seven years of use. Neither the Lifeline alarm base unit nor the Lifeline pendant have any moving parts, so they may last longer than this if they are properly cared for.
In general, users do not need to press the yellow 'Home/Away' button on the Lifeline alarm base unit. If you are going to be away from your home for a long period of time such as a holiday or a stay in hospital, we ask that you contact us to let us know. At this point, the Response Team may prompt you to press the yellow button. Please do not press the button unless a member of the Response Team asks you to.
Our Response Centre is open 24/7. The Response Team is always there to answer alarm calls 24 hours a day 365 days a year.
Our sales team is also available 24 hours a day to answer any questions you have, and to place your order over the phone.
If you no longer need our alarm service for any reason, you can let us know by telephone. LifeConnect24 will be happy to refund the full cost of the service minus the set-up charge if you have had the alarm for less than 30 days.
Key safes work very well with lifeline alarms. A key safe is a secure metal box that can be attached to the exterior wall of a property. Inside the key safe, the owner keeps a spare key to their home. On the front of the key safe is a panel used for entering a code. The key safe can only be opened by someone who knows the programmed code.
In an emergency situation, we can share the key safe code with the paramedics before they even arrive at the scene, allowing them to gain access to the property immediately without causing any damage. The minutes and even seconds saved in a situation like this can make a vital difference.
We offer a range of key safes to suit different needs and budgets.
Monthly rental of a Lifeline alarm is €12.49 with an initial cost €139. This includes a 3 month initial term and setup.
To order a Lifeline alarm, either click on the ‘Buy Now‘ link at the top of this page or call Lifeline24 toll free on 1 800 937543.
Our monthly alarm plan is available for a minimum term of three months. After this, you can cancel at any time with 1 month’s notice.
Customers can phone Lifeline24 to give one month’s notice.
Yes. We have offers available for individuals, charities or companies that need more than one alarm. Please call us on 1 800 937543 for more details.
No. We believe Tunstall offer the best telecare equipment on the market today - and our customers deserve the best. Having one preferred supplier also allows us to keep the cost of the Telecare service as low as possible.
We recommend that you nominate between two and six emergency contacts, who each have a key to access your property in an emergency. Don't worry if you have less than two – we can still support you via our Lifeline alarm service.
Unfortunately we cannot contact anyone outside of Ireland or the UK on your behalf.
Adding a second user to your alarm is very simple. You will simply need to order an additional pendant online or over the phone on 1 800 937543. We would also need details of the second user which can be provided to us using an online or paper form. There is no need to install a second base unit.
This is a very common question. If you have a personal alarm but you do not know who is supplying it, there are a couple of things you can do. The first thing is to activate the alarm itself. You can then talk to the Response Team directly and ask them who the alarm is provided by. The other option is to check the user’s bank statements as they may contain named payments to the provider.
Our Lifeline alarms are provided on a rental basis. The price plans include the hire cost of the equipment and the ongoing 24/7 monitoring fee.
The latest Lifeline alarm is very simple to set up. Most customers are able to install it themselves in just a few minutes. However, if you do need help, please call us toll-free on 1 800 937543, confirming where you live, and we can inform you of the additional cost for us to install the alarm for you.
Installing your Lifeline alarm is easy. First, simply plug your phone into the Lifeline Alarm base unit. Then plug the base unit into a power socket and your telephone socket on the wall using the provided cables. Finally, press the red button on the Lifeline alarm unit to test the system. Our Response Team will talk you through how to check that everything is working correctly whilst ensuring that you know how to use the system.
There are two ways to activate your Lifeline alarm. You can press the red button on your Lifeline pendant or on the Lifeline alarm base unit. The system will then automatically contact the LifeConnect24 Response Team, who will attempt to talk to you via the base unit, before establishing what action to take.
There is a loudspeaker and sensitive microphone on the Lifeline alarm base unit. If the Response Team can’t hear any response from you, then we will assume you need help.
There may be situations in which the alarm user activates their pendant and is unable to speak with the Response Team using the microphone on the main alarm unit. A good example is if they fall over in the garden or their shower. In these instances, the Response Team will see the alarm call and assume that the user needs urgent help. The team will call the user's emergency contacts to attend urgently. If these contacts are unavailable, the Response Team will contact the emergency services.
The Lifeline pendant has a range of up to 100 metres from the alarm base unit. For most people, this is more than enough to cover the entire home and garden. During the set-up process, we will help you test the Lifeline pendant alarm in various locations in your home and garden for maximum peace of mind. Users are also welcome to test their pendant alarms once a month to ensure that the system is working perfectly.
Issues with the alarm equipment are rare. If there is a problem with any of your Lifeline equipment, simply contact LifeConnect24 by phone or email and we will post you out a new alarm for next-day delivery. We'll also include a prepaid parcel so you can return the old equipment to us. If needed, we can even arrange a courier to pick up the old alarm.
False alarms are never a problem. When the Response Team answers the call, just inform them that it was an accident and they will close down the call. In fact, we encourage LifeConnect24 customers to test their Lifeline pendant alarm regularly to ensure everything in 100% working order.
After assessing the situation and if required, or as requested by you, our operators will contact one or more of your emergency contacts e.g. family member, friend or neighbour to come and help you. When necessary, they will also request the emergency services to attend urgently.
Most users replace their Lifeline alarm after around seven years of use. Neither the Lifeline alarm base unit nor the Lifeline pendant have any moving parts, so they may last longer than this if they are properly cared for.
In general, users do not need to press the yellow 'Home/Away' button on the Lifeline alarm base unit. If you are going to be away from your home for a long period of time such as a holiday or a stay in hospital, we ask that you contact us to let us know. At this point, the Response Team may prompt you to press the yellow button. Please do not press the button unless a member of the Response Team asks you to.
Our Response Centre is open 24/7. The Response Team is always there to answer alarm calls 24 hours a day 365 days a year.
Our sales team is also available 24 hours a day to answer any questions you have, and to place your order over the phone.
If you no longer need our alarm service for any reason, you can let us know by telephone. LifeConnect24 will be happy to refund the full cost of the service minus the set-up charge if you have had the alarm for less than 30 days.
